1. What products do you sell?
Sly Homes offers handcrafted ceramic crockery including mugs, bowls, plates, serveware, and decorative pieces. Every item is unique, handmade, and designed with love.
⸻
2. Are all your products handmade?
Yes! All Sly Homes products are handmade and hand-painted, so slight variations in color, shape, or pattern are completely natural — and part of their charm.
⸻
3. Are the ceramics microwave-safe and dishwasher-safe?
• Microwave: Yes, most products are microwave-safe unless mentioned otherwise.
• Dishwasher: Hand-washing is recommended to maintain the artwork and glaze for longer life.
⸻
4. Do you accept custom or personalized orders?
Yes! If you want custom colors, names, or designs, we offer limited customisation.
You can DM us on Instagram or mail us your requirements to place a custom order.
⸻
5. How long will delivery take?
Orders are processed within 1–3 business days and delivered within:
• 3–7 business days across India
• Express shipping options may be available at checkout.
⸻
6. How much is the shipping fee?
We charge a flat ₹100 shipping fee for orders below ₹999.
Shipping is free for all orders ₹999 and above.
⸻
7. How do you pack fragile ceramic items?
We use multiple protective layers, bubble wrap, and sturdy boxes to ensure safe delivery. Our packaging is specially designed for fragile items.
⸻
8. What is your return or exchange policy?
Since our products are fragile and handmade, we only accept exchanges for:
• Damaged items
You must notify us within 24 hours with photos/videos for quick resolution.
⸻
9. What should I do if my product arrives damaged?
Don’t worry — we’re here to help!
Send us clear photos/videos within 24 hours of delivery and we’ll arrange a replacement or store credit, depending on product availability.
⸻
11. Do you offer COD?
No, we currently do not offer Cash on Delivery (COD).
All orders must be placed through secure prepaid payment options at checkout. Prepaid orders help us process and ship your products faster and ensure smooth delivery of fragile ceramic items.
⸻
12. How can I track my order?
Once shipped, you’ll receive a tracking link via email/SMS/WhatsApp.
You can monitor your package in real-time.
⸻
13. Do you ship internationally?
Currently, we ship only within India.
International shipping may be added soon — follow us on Instagram for updates!
⸻
14. How do I contact Sly Homes?
You can reach us anytime at:
Mail : contactslyhomes@gmail.com
Instagram: @slyhomes